Spotify stops playing then crashes

[brock0124]

Plan

Premium

Country

United States of America

Device

(iPhone 😎

Operating System

(iOS 11.2.6)

My Question or Issue

 Every hour or so while listening to spotify, it will stop playing the music.  Then when I click play it wont play.  So now I have to completely close out of Spotify and reopen it and then search for the song to listen to it again. 

[Billy-J]

Hey @brock0124, welcome to the community. 

Hope you’re doing great!

In this case, if this happens again, I’d recommend a quick reinstall of the app following these steps.

If that doesn’t help, try restarting the device to see if that makes a difference. 

Happy listening 🙂

[brock0124]

I've tried that and it still screws up. Every time I turn the music on it
will last for about 30 seconds to a minute and then stop until I have to
completely close out of it, wait a minute, then open it. Very frustrating!

[Billy-J]

@brock0124,

Thanks for the reply!

Could you try removing your registered offline devices here: https://www.spotify.com/account/offline-devices/

If that doesn’t help, could you tell me your Spotify app version, and your device version. 

Keep me posted.

[brock0124]

Spotify Version: 8.4.**bleep**.787

iOS Version: 11.2.6

So far this issue has only gotten worse. I do appreciate your help though.

[Billy-J]

@brock0124,

Thanks for the info 🙂

Could you try this using another device to see if the same issue happens there? Also, could you try using a different internet connection, and making sure that the app is up to date?

Keep me posted , I'm here and happy to help.