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Spotify stops working with 9 seconds on Iphone

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Spotify stops working with 9 seconds on Iphone

My Spotify keeps stopping after 9 seconds. I have a premium account in the IPhone 11.


It started over 3 weeks ago and keeps going. I have to close the app and Open it again to listen to rest of the song. However, when I do this without having an internet connection, it does not work, the song does not resume until I have a connection (even If the song is downloaded in my phone). It also happens when I connect it to the CarPlay. I tested it in a Samsung TV and worked just fine. 

 

 

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Marked as solution

Hi there @Ramoa,

 

Thank you for your post here in the Community. 

 

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

If that doesn't do the trick, can you do the following:

  • Soft reset of the device
  • Ensure the operating system is up-to-date
  • Ensure device has enough storage space

We'll keep an eye out for your reply.


Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
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Live, love, laugh and listen to music 🙂

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4 Replies
Marked as solution

Hi there @Ramoa,

 

Thank you for your post here in the Community. 

 

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

If that doesn't do the trick, can you do the following:

  • Soft reset of the device
  • Ensure the operating system is up-to-date
  • Ensure device has enough storage space

We'll keep an eye out for your reply.


Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Made a clean restart and worked. Thank you

Hey @Ramoa

 

Thanks for getting back to us. 

 

Great news! Give us a shout if you experience this again - we're always here to help.

 

Еnjoy your music! 

Worked thanks

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