Spotify won't connect to WIFI

[SpotUser84]

Hi, 

I am a Premium Member and recently I have been unable to connect to Spotify on my Wifi network. However, it works fine when connected to 4G network. 

What is the fix for this problem? 

[Sophia]

Hey @SpotUser84!

Thanks for reaching out to the Spotify Community. We'd like to help. 

Can you let us know the Spotify version you're using? Also, did this start happening after a recent update? 

Please try restarting your device by holding Home + Lock for 10 seconds. If that doesn't make any difference, try connecting to a different WiFi network. 

Let us know how it goes or if you have any questions. We'll be here for you. 

Sophia

[Kimzip]

Hi, I’m having the same problem and I’ve tried restarting but it doesn’t do anything, and it seems to work with other wifi networks, what can I do?