Spotify won't download my songs

[shevellevogel]

I had over 4,000 songs downloaded to my app (so I could listen offline) and randomly, they aren't downloaded anymore?? Please please help! I pay for premium!?? If we can't figure it out, I'll have to switch to Apple Music, I need a way to listen offline.

[MonicaM_Bogota]

Hi, @shevellevogel!

Welcome to the Spotify Community.

In this case, please follow these steps:

1. Log in to your account page on our website and click Offline devices in the menu on the left.
2. Click REMOVE ALL DEVICES.
3. Reinstall the app with the steps here.
4. Save your offline tracks again.

Keep in mind that currently, you can download up to 3,333 songs per device, on a maximum of 3 different devices. So, you can download music to your desktop, mobile, and tablet.

Let us know how it goes. 

[Ashley1217]

The same exact thing happened to me! 😡