Spotify won’t play downloaded or even start songs

[kathbergh]

1. Plan

Premium

Country

Czech Republic 

Operating System

(iOS 10, iPhone 7 

My Question or Issue

My Spotify won’t play or even start playing downloaded songs. It puts it on, and gets stuck. I have a premium plan and unless I’m connected to the WiFi, it won’t play. Yet I have it downloaded. Please advise how to solve this???

[Mario]

Hey @kathbergh,

Thanks for reaching out about this here in the Community.

If you successfully downloaded some songs and each has a "green arrow" symbol next to the title, her's a couple of things you can try:

• switch on Offline Mode. Check out Download music and podcasts to find out how.
• If that doesn’t work, try reinstalling the app.

Note: You need to re-download your music after reinstalling the app. 

Let us know how you get on. We'll be here if there's anything else we can help with!