Spotify won’t play to Alexa speaker group

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Spotify won’t play to Alexa speaker group

Anti-matt-er
Visitor

Plan

Premium

 

Country

US

 

Device

IPhone12

 

Operating System

iOS - current

 

My Question or Issue

I have 4 Echo devices which I’ve never been able to get to fully work with Spotify. Recently I told each one of them “connect to Spotify” and now I can see them in the available devices, but the “everywhere” speaker group still ain’t listed. I can also connect to each one through Bluetooth, but that won’t let me play to more than one. 

 

So far I’ve tried uninstalling/reinstalling Alexa, disconnecting Spotify from Alexa in the app, disconnecting Spotify from Alexa by web (requesting a desktop version) and recreating the speaker group. Anything else I can do?

 

2 Replies

Ivan
Spotify Legend

Hey @Anti-matt-er

 

Thanks for searching for the answer you need here! 
 

If the steps you've tried so far couldn't help we suggest performing a clean reinstall of Spotify on your iPhone as well. Make sure you restart both your mobile device and all the speakers once you're done. 

 

In case this persists, check if all devices are connected to the same network. It's also worth restarting your network device (router or modem), then logging out and back in to the Spotify app. Make sure you check if you observe the same when connecting to a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. 

 

Hope this helps. Keep us in the loop here. 

Mom_2_Many
Regular

I think I found a "fix" to this. 

Probably an Alexa issue...

I posted it here:

https://community.spotify.com/t5/Other-Podcasts-Partners-etc/FIX-for-Alexa-Multi-Room-Group-Problems...

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