Spotify won't sync songs to offline mode

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Spotify won't sync songs to offline mode

Mycketsås
Casual Listener
Hi! I'm using Spotify 0.7.4.35, on my iPhone 4s iOS 6.1.3. In online mode Spotify works ok, but I can't download playlists to offline mode. I switch on "available offline" on a playlist, but the songs won't sync (sometimes the first song gets marked with an orange exclamation mark and that's it). I use Spotify on 4 platforms, but not at once, and I just have offline playlist on two of them (one now that it doesn't work on my iPhone). This is very annoying since I usually use Spotify when I have no internet connection. Anyone having the same problems? Thankful for help.
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Solution! 33 people liked this

Re: Spotify won't sync songs to offline mode

Peter__
Community Legend

Hey! Welcome to the community :) 

 

How much free storage space do you have on your device? 

Spotify won't start synching normally unless you have 500MB-1GB of free space. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Solution! 36 people liked this

Re: Spotify won't sync songs to offline mode

Hiklaq
Newbie
I'm having the same problem, but I have about 40g of space on my phone. The gray arrow doesn't go away or change into any other icon, and I don't see that any data is moving.
Solution! 34 people liked this

Re: Spotify won't sync songs to offline mode

tbaerfos
Casual Listener

Wifi - but I figured it out - although not clear in the instructions -

 

From the Playlist screen, click Edit then click the circled arrow on the right of the playlist you want to download.  Then they started syncing.  Thanks for the follow up though.

Solution! 3 people liked this

Re: Spotify won't sync songs to offline mode

liyoh
Newbie

I spent hours and hours figuring this out and reading other answers. Disabling the firewall also did it for me.

Solution!

Re: Spotify won't sync songs to offline mode

Wmrobertdavis
Casual Listener

After further investigation, I determined that Spotify IS downloading songs offline.  I just did not understand how to read the icons. 


@Wmrobertdavis wrote:
I've been testing Apple Music and Spotify across my apple environment (iphone 6, ipad, mac). It seems there are too many little niggling problems with Spotify, whereas Apple Music "just works". Apple has a much more attractive family plan, so I will give my money to Apple.

 

 

Solution! 1 person liked this

Re: Spotify won't sync songs to offline mode

Kmaigskmal
Regular
It's a tagging issue Spotify doesn't recognize the tag on your computer mark for download on your computer then tell your device to download the ones that have bad tags will take forever to download as Spotify is trying to resolve the tag issue when they finally do download the tag won't match up but you can add it to your music. After you have it saved with the Spotify tag you will have 2 copies one with the bad tag that won't play and one with a good tag. Delet the one with the bad tag and use the one with the good. Your computer will maintain the one with the bad tag so if you remove the song from your device that you will have to go through this process again.
Solution! 1 person liked this

Re: Spotify won't sync songs to offline mode

Kmaigskmal
Regular
You can tell which one has the bad tag because after the point you have one with a resolved tag that shows the green check mark and one that either shows downloading (because the tags are different it thinks it's a new song) that will either show the ready for download arrow or the plus sign is grayed out
Solution! 3 people liked this

Re: Spotify won't sync songs to offline mode

LeafyLaura
Casual Listener
mine says "offline access for this computer has been withdrawn" but when I go to "offline devices" in my account it says I don't have any...frustrating.
Solution! 2 people liked this

Re: Spotify won't sync songs to offline mode

Damoakaflash
Casual Listener
Solved it now. I had the Spotify app runing on my Mac and it had crashed. Once I restarted the desktop app Spotify on my iPhone started working properly.
Solution!

Re: Spotify won't sync songs to offline mode

bry7
Casual Listener
My spotify is ok now i can listen to all my music again but thank you so much for the response. 👍🏻📻📻📻
Solution! 1 person liked this

Re: Spotify won't sync songs to offline mode

tina_kouts
Newbie
 
Solution! 1 person liked this

Re: Spotify won't sync songs to offline mode

Jenny1892
Newbie
My offline songs work but the podcasts that I have downloaded don't play in offline mode. I have premium and plenty of space on my phone. How do I fix this?
Solution! 1 person liked this

Re: Spotify won't sync songs to offline mode

Kshah2003
Gig Goer
It's 3333 song per device not 10,000
Solution!

Re: Spotify won't sync songs to offline mode

Kshah2003
Gig Goer
Best to reset your phone.... Check the song are available offline.... Switched off mobile and wifi and see if it works.... Last resort might be delete the whole app and re download everything
Solution!

Re: Spotify won't sync songs to offline mode

Themeg2013
Casual Listener
The htc phone is gone and deleted from my offline devices
Solution!

Re: Spotify won't sync songs to offline mode

Themeg2013
Casual Listener
My phone won't even recognize the offline tag is switched and when it does it takes forever to download and the stops completely! I have 4gb of storage on my phone and I've deleted and redownloaded the app and I still have issues. How do I actually get ahold of Spotify to fix this issue! I'm about to cancel my premium
Solution! 1 person liked this

Re: Spotify won't sync songs to offline mode

Tony67hunting
Newbie
I have approx 1.1GB available and only about 400 songs. Just recently it showed that all needed to be downloaded again for some reason and that none were available offline. These are songs I've been listening to for months offline. Why do they now have to all be downloaded again? I am a premium user on an iPhone 4s.

Tony
Solution! 1 person liked this

Re: Spotify won't sync songs to offline mode

kevindoshi
Casual Listener

I have about 3.5gb left and my local files are worth 1.8gb yet songs won't transfer to the phone. I can see the songs but can't play it on the phone. They used to play before but by mistake I removed download button and when I again try it, songs won't transfer

Solution! 2 people liked this

Re: Spotify won't sync songs to offline mode

Extremelyannoye
Newbie
I have been using the premium spotify for months now but recently got a new phone and suddenly none of my songs will play offline. I've spent hours doing all of the things it says on here to try. I've even tried them several times. This is so unbelievably frustrating and I wish I could actually speak to someone who can help me and resolve this. Why pay every month to have no one available to actually speak one on one to?My spotify membership is almost up and honestly spotify if you can not help me fix this issue why the **bleep** would I ever renew my membership?
Solution! 1 person liked this

ULTIMATE SOLUTION TO PARTIALLY DOWNLOADED PLAYLIST

RoyalAces
Newbie

Ok after a few weeks of having the issue on my iPhone where my playlist would not show the green downward arrow as a sign that the songs were fully downloaded and also the indicatioun saying waiting to download being present I finally figured out a way to resolve. I tried everything from reinstaling app, deleting playlist, etc etc. Here is what fixed it for me.

 

I went on my desktop and created a playlist called TEST. I copied all the songs (266) on te other playlist with the issue to the one called TEST. I then completely deleted the original playlist with the issue. I then went to my phone and selected to download the new playlist called TEST which to my surprise only had (263) songs that downloaded. I then renamed that playlist what the other playlist was originally called. It seems that there were three songs that were causing the issue however it would show that all songs were downloaded on the original playlist and none were on green, perhaps these songs were removed by Spotify or something, either way I now have a fully downloaded playlist. I hope this helps someone and saves a lot of headaches as it did for me. 

 

 

 

Solution!

Re: Spotify won't sync songs to offline mode

Exusn306
Roadie
Yes re-sync everything. 
Solution! 1 person liked this

Re: Spotify won't sync songs to offline mode

trolldom69
Music Fan
If you want a music streaming service on an ios device where offline mode works, try deezer music. Heard about it from someone after being pissed off with spotify not working, and ive stuck with it ever since. It works, but if youre getting it, dont pay for a subscription through appstore. Apples taxes hike up the price. Rather set up a subscription on their website, but try the free trial first and see.
Solution! 1 person liked this

Re: Spotify won't sync songs to offline mode

macaniac
Newbie

Now I finally found what helps!
=> www.deezer.com

Solution!

Re: Spotify won't sync songs to offline mode

Exusn306
Roadie
I had a whole bunch of Xmas songs that wouldn't save on my device. I had plenty of room to boot but didn't realize I had chosen the the wrong storage source until it downloaded. 
401 Replies
Solution! 33 people liked this

Re: Spotify won't sync songs to offline mode

Peter__
Community Legend

Hey! Welcome to the community :) 

 

How much free storage space do you have on your device? 

Spotify won't start synching normally unless you have 500MB-1GB of free space. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

5 people liked this

Re: Spotify won't sync songs to offline mode

Mycketsås
Casual Listener
Turned out I only had about 40MB. I deleted a few things on my phone, so that I had about 800MB of free space, and voilà, problem fixed! Thank you very much for the help!
Kristina
Solution! 36 people liked this

Re: Spotify won't sync songs to offline mode

Hiklaq
Newbie
I'm having the same problem, but I have about 40g of space on my phone. The gray arrow doesn't go away or change into any other icon, and I don't see that any data is moving.
12 people liked this

Re: Spotify won't sync songs to offline mode

tbaerfos
Casual Listener

Did you ever get a response?  I have 5G on my phone but can't get it to sync for offline use

Re: Spotify won't sync songs to offline mode

Peter__
Community Legend

Are you syching over WiFi or mobile network @tbaerfos ?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Solution! 34 people liked this

Re: Spotify won't sync songs to offline mode

tbaerfos
Casual Listener

Wifi - but I figured it out - although not clear in the instructions -

 

From the Playlist screen, click Edit then click the circled arrow on the right of the playlist you want to download.  Then they started syncing.  Thanks for the follow up though.

Re: Spotify won't sync songs to offline mode

Peter__
Community Legend
Glad its working! :)

If you need help with anything else you know where to ask! ;)

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

22 people liked this

Re: Spotify won't sync songs to offline mode

JytteM
Newbie

Mine won't sync in any way. No files what so ever. Re-installed Spotify, but no syncing what so ever. I'm on the same WIFI for both computer and phone. My iPhone will play songs, so the internet works, but it won't sync anything. I tried everything. I do have enough free space. 

 

Thank you in advance! 

 

- Jytte M 

23 people liked this

Re: Spotify won't sync songs to offline mode

archiecone
Casual Listener

I have the same problem! Been fighting this for over two months now. Playlists that are made available offline do not play at all.

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