Spotify won't sync songs to offline mode

[Exusn306]

Contact Spotify via email, let them know what the problem is, they will actually fix it for you. Have faith, be happy.

[Exusn306]

Contact Spotify via email, let them know what the problem is, they will actually fix it for you. Have faith, be happy.

[purplediamond]

HOW do you email spotify

music wont play offline, wont download

[oncedisturbed]

Have been using Spotify for years now without any issues, however the last 2 updates have completely wiped out all my downloaded songs for offline play.
Using an IPhone 6+ with the latest iOS and have 65+ gb of free storage space so that isn't an issue.
Have deleted the app and reinstalled, rebooted phone to no avail they still won't appear. Have also downloaded the songs again to get it to play offline and still not working.
Any ideas?

[Exusn306]

Email Spotify with that info and they will have a solution for you. Your songs should still be somewhere in a cloud.

[oncedisturbed]

Cheers bud, have emailed them and waiting a reply

[skinnymon9]

Hi I have the same problem my music just won't download. I do have enough memory and my phone is recognized as a device. This problem is only on my phone. I also have another problem some songs won't play. They just stay at 00.00 and don't play. I am getting really frustrated so if you can plz help me.

[Exusn306]

All you need to do is just email Spotify and tell them the problem you are having, and they will actually help you. Try this.
Steve

[Bryanna728]

Not using wifi. In airport trying to do it with cellular keep putting into download using cellular mode and spotify isnt recognizing the switch. Ive never had this problem before. Only noticed since android software update. Spotify got goofy as well as everything else.

[Exusn306]

Sounds like your music is actually there but just not seen. Email Spotify and explain the situation they will fix it and you'll be happy you're using Spotify