Spotify won't sync songs to offline mode

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Re: Spotify won't sync songs to offline mode

dixonh97
Newbie

@JytteM wrote:

Mine won't sync in any way. No files what so ever. Re-installed Spotify, but no syncing what so ever. I'm on the same WIFI for both computer and phone. My iPhone will play songs, so the internet works, but it won't sync anything. I tried everything. I do have enough free space. 

 

Thank you in advance! 

 

- Jytte M 


I have tried going to playlists, clicking edit, and then clicking the circled arrow. It turned green but I dont think anything is syncing because my laptop made a little spinning arrow... and my phone doesnt do that. What do I do?

Re: Spotify won't sync songs to offline mode

WSparkles
Casual Listener
My spotify playlists do not download to my iphone once I toggle to available offline. I have tried everything listed in the other forums. I am a premium user. I just bought more space on my phone but it didn't help. I tried restarting , deleting and reinstalling app, logging out and in, etc. Help!!

Re: Spotify won't sync songs to offline mode

Peter__
Community Legend
When you say bought more space what do you mean?

Be aware Spotify can't save onto iCloud space, you need to have space in your device memory for the offline content.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify won't sync songs to offline mode

Blackgamer
Casual Listener

similar problems here. Im a german USer so sorry for my clumsy english...

 

Settings: Lumia 630, Windows Phone 81., 3GB+ free storage @ phone, 20+ GB Storage via sd card.

 

When I try to make my playlists available offline, the app begins to download the tracks and even shows the green arrow which means that the PL was downloaded succesful. 

 

I close the app, reopen it  - and ALL downladed playlists are gone! The app then begins to re-download them every single time, which is extremely frustrating because listening to spotify via mobile phone was one of the main reasons why i became premium user. And that feature just doesnt work right now.

 

Some funny details concerning this problem:

- even if he shows all the playlists as not available, there is still 3+GB space blocked at my sd card. It seems, even if the app is deleting the titles after every restart, he still keeps some temp data on the sd card.

- Sometimes, when the app is re synchronizing again, it happens that the app immediately skips 101 Titles, sync process sometimes starts at 101 of xxx files. Could be a sign that he hasnt really deleted all the songs but only has "forgotten" that they areon the sd card and sometimes "rememers" when it comes to sync.

- Downloading small playlists one after another sometimes helps to keep the files. I tried to sync only one playlist, restart phone, restart app, download another etc. That helped a litte bit but just ONE playlist too much...and everything was gone again. 

- When i first checked my "offline devices" List on my Profile website, i found 2 entries with exactly the same device. I deleted both of them , now i only have one Windows-Phone on my list, that didnt have any effect on the bug.

 

I already spent several days tryin to fix this problem: Reinstalled the App, tried both logins (Facebook, Spotify), changed SD Card, erased the device from the "offline devices" List in my profile, turned phone off and on again and again...nothing worked. 

 

To be clear: Its OK to release Android and iOS versions earlier, i like the redesign and the new radio feature...bu fo me the app is completely useless at the moment. Right now im paying for something that just doesnt work...and thats why im startin to get REALLY angry. 

 

It seems that im by far not the only one with this major problem so all i can say is PLEASE PLEASE fix this crucial bug!

Thanks!

 

Re: Spotify won't sync songs to offline mode

Peter__
Community Legend
@Blackgamer - From reports on the community, the WP app does not yet correctly support SD card data storage. If you store Spotify on internal storage it will probably work correctly. It is something that has been passed over to the Spotify teams.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify won't sync songs to offline mode

Blackgamer
Casual Listener

Hi Peter,

 

thank you very much for the super-fast answer!  :)

 

I will try to reinstall the app directly on my internal storage and ckeck out what happens.

In any case, im glad to know the reason for the problems now, so thanks again !

Re: Spotify won't sync songs to offline mode

portland80
Casual Listener

Hi Blackgamer

 

I have the same problem. My reinstalled the spotify app on phone storage, but the problme still exists.

 

Phone: Nokia Lumia 630 (Language: german)

 

Settings Spotify

 

- music quality streaming normal

- music quality download normal

Re: Spotify won't sync songs to offline mode

Joe
Community Legend

Just so folk don't get confused, this is the iOS section. The windows phone section is over here.

Re: Spotify won't sync songs to offline mode

portland80
Casual Listener

Thanks, i just saw the post from blackgamer.....thx

Re: Spotify won't sync songs to offline mode

Blackgamer
Casual Listener

Quick Update:

 

Download offline Playlists to phone storage worked fine for me, now im waiting for the update to finally use the SD card for Spotify :)

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