Unfortunately, I deleted it because it was no "different saviour link". Rather, it direct to me the steps to follow based on removing the Spotify and reloading it as an application on my phone. I am having problems with my operator so I cannot say whether it works or not, I haven't been able download my songs again and see whether things are fixed. Nevertheless it told me (for an Android 6.0+ device):
1. To go to the Settings, then select Applications
2. Find Spotify and click "Delete All Memory" like option and then remove it from the device.
3. Go to Google Play and reload it. Login and download the tracks again.
I remember that in the explanation it is claimed that this process fixes considerable problem, so I though it is worthy. Though, please do not forget that the data you have downloaded so far will have to be downloaded again.
Hello! Please fill out the online contact form to create a ticket with Support. If for whatever reason, you cannot use the form or would prefer not to, support can also be reached on Twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.
I have the downloading button on and it is just stuck on downloading, and wouldnt let me play the music offline. i thought it was becasue there was a lot of songs so i gave it a few days and nothing also i tested with a new playlist with one song and it wouldnt play when i was offline either. Please help me! I really want to play my music offline so i can listen to it any where becasue i dont have data. Thank you if you try helping!
Hi, I have Spotify premium and created multiple playlists and I am not able to download to listen to my music offline it keeps saying “waiting to download” and not doing anything even with a strong wifi connection,