Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Starred tracks are missing

Solved!

Starred tracks are missing

Hi,

 

I had hundreds of songs starred in my starred playlist until recently, but suddenly the playlist is almost empty with only 1 song in it...I've seen that a few other people have had the same issue and it was resolved for them, but I'm not sure how they got the problem fixed - does anyone know where I can get my tracks back?

 

Thanks,

 

Kirsty

Reply

Accepted Solutions
Marked as solution

Hey, cool thanks! I've raised a ticket and the ref is #01948517

 

Cheers!

 

Kirsty

View solution in original post

3 Replies

Hey @kirstyrt 

 

Thanks for posting in the Spotify community and welcome on board ๐Ÿ™‚

 

Sorry to read that your starred tracks appear to have gone 'walkabouts'. This isn't what I like to hear and I'd love to get things looked in to with the help of our accounts teams.

 

To reach them, may you contact us either over Twitter (@SpotifyCares) or via our contact form here. If you reach us via the contact form simply reply back to the automated reply you receive and let us know the 8 digit case number. We'll make sure the correct team get your response.

 

Either way, we'll have you partying to those tracks soon enough. 

 

Thanks

Marked as solution

Hey, cool thanks! I've raised a ticket and the ref is #01948517

 

Cheers!

 

Kirsty

Thanks for that @kirstyrt We've passed this over to the guys now! They'll be in touch shortly. ๐Ÿ™‚

Suggested posts