Subscription to "family" plan but on iphone still "free"

[Dornroeschen]

Plan

Family

Country

Germany

Device

iPhone 8

Operating System

iOS 10

My Question or Issue

I subscribed to the "Family" plan, but on my mobile phone, I can only use the "free" version of Spotify. What I've tried so far:

- on my iphone: de-install Spotify and re-start the iphone

- on the computer: re-start the computer and re-login to my account..

Thank you for your support!

[Bittencourt]

Hi @Dornroeschen, thanks for writing.

It looks like you might have a second Spotify account, and you must be logging in the "wrong one" on your mobile. 

Can you please double check if that's the case? First take a look at the credentials you're using on both devices to confirm they're the same ones.

Keep me posted 🙂 

[Dornroeschen]

Thank you so much for the helpful reply, you are a star!! It works now... All the best

[Bittencourt · Accepted solution]

Hey @Dornroeschen, I'm glad I could help -- enjoy!

And please click on Accept as Solution on my reply so it can help other users too 😀