Im having a similar problem with it. I have a macbook and an iphone and i have done everything up to creating the playlist. I can view it on my phone but the songs are greyed out. when i try to play them it tells me to sync the songs from my computer and when i press the download button it just says waiting to sownload and does absolutely nothing. Firewall has nothing to do with this because I have a macbook and it is disabled by default. PLEASE HELP!!!!