The music stops

[a-og7mqe_6x1s]

Plan

Family Premium

Country

 Spain

Device

(iPhone 7 plus)

Operating System

IOS

My Question or Issue

the music stops. I tried to reinstall the application and the same thing happens. You don’t have any contact to solve issues. I’m paying for family premium and I can’t enjoy the music. Please contact me to *snip* and help me to solve the problem. Thanks

[Loxer]

Hi,

Could you plese be more specific how music does stop playing?

Spotify does have a way to contact directly. Just complete this contact form.

Have a nice day 🙂

[a-og7mqe_6x1s]

I am lisening the music and then stops... I have to play again. If you are doing exercice or meditation or working you have to stop everything to do play to ipad or you iphone Again and again. I have premium familiar option.  It’s very unconfortable....

[Loxer]

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what we can suggest!