Hey there @chloefwoodard,
Thanks for reaching out to us about this - we'll be glad to help you out here.
We're currently aware of an issue causing the behavior you describe. We suggest you go to this Ongoing Issue and add your vote to it by clicking on the +VOTE button.
It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.
Hope this helps. Let us know if you have any more questions.