I have been using Spotify for over 5 years now and in turn I have been very satisfied with the user experience. The previous touch preview on your app was possibly the best function on any streaming site/app.
To take away this function and to say (in other words) it was 'unpopular' is very patronising to the Spotify community; we would much rather hear the truth rather than a white lie. I hope to hear back from this forum what lies in future but if you as a company lie again I will look to another streaming app (and I think others will follow)
We're your customers, the truth is the least we deserve.
This was a very bad decision! The only reason that I use spotify, is because of its ability to allow me to find new music quickly. I can preview songs, and if I like the preview, I add it to my playlist, where every so often, I go through and delete the old songs that I am tired of. With no ability to "preview" new songs, my playlists are going to quickly become full of my old music, which I will get bored of. I find absolutely no motivation or purpose in listening to "new music" or "discover" playlists, as they are usually a crapshoots for finding new songs, and once you are out of skips, you are forced to listen to new songs that you dont even like. Apple music and pandora One are both much cheaper options than spotify to begin with, and this feature removal has me very close to giving up spotify all together and moving to a different service that allows me Much better opportunities to find new music.
I have an idea for the new long press feature: a preview of the song. This would make it easy for users to get a glimpse of a song without playing it. It would also make music discovery much smoother and faster. Sorry I'm being facetious, but I'm really tired of the lies that you keep telling to your customers (the problem with paying for the student discount with PayPal that has been a "top priority" of your customer service for the last several years is one of the more glaring examples that I've come across). Really what is the problem with telling us the truth? That there was a licensing issue (which was already somewhat apparent with some songs not allowing previews), a problem with implementing the feature universally, or whatever the actual issue was. The truth would be a lot better than some made up "engagement rate" issue because you all won't ever make the long press more functional than the preview. I used it very frequently. It was actually one of the features keeping me on Spotify. Now it's gone just like the tablet interface, PayPal discount, and all of the other things that were losing your company money. I completely understand that it is difficult to turn a profit in the music streaming industry and am fine if you have to kill good features in order to do so (because Spotify should be making money), but honestly, I'm tired of continually coming across instances of dishonesty with your consumers and I hope that you all learn from these mistakes before it's too late (mostly because it would take a lot of my time to transfer my library to another service).
What's the point, you never listen to us anyway! The feature could have stayed for people who did use it and for those who didn't use it, they were still having a good user experience, it made no difference to them.
It's just like the song limit, no limit wouldn't effect those who weren't bothered or aware of it.
This is a step backwards. If it was really because of low usage, then I think that's the fault of your marketing team. I discovered this feature on my own and every time I showed a friend this neat little trick, they would get so happy. As someone who is constantly looking for new music, this feature was a god send as it saved me loads of time. Please bring it back
Disappointing. If only I had known. I would not have upgraded. How do I restore to the old version? This was what made Spotify above all even when I can listen to an entire song through other apps. Best smart feature to discover new artists. Since you asked. The long press feature that I would like to see added is the song Touch Preview. Please consider in restoring it.
Not a good idea to undermine your app followers by saying "very low engagement rate." Very much doubt that was that was it.
Because of this removal I downgraded your app review on app store to one star. I had come to love the minimal clean functional Euro design. I'm curious to see if you will lose your edge with this. I hope Apple Music picks up this smart tool. Time to make room Daniel Ek for the next rock star of music tech or maybe the rock star was Martin Lorentzon.
Disappointing. If only I had known. I would not have upgraded. How do I restore to the old version? This was what made Spotify above all music apps. Best smart feature to discover new artists. Since you asked: the long press I would like to see is Touch Preview. Please consider restoring it!
Not a good idea to undermine your app followers by saying "very low engagement rate." Very much doubt that was it.
Because of this removal I downgraded your app review on the app store to one star. I had come to love the minimal clean functional Euro design. I'm curious to see if you will lose your edge with this. I hope Apple Music picks up this smart tool. Time to make room Daniel Ek for the next rock star of music tech or maybe the rock star was Martin Lorentzon.
i have a habit of previewing the song before i add it to a playlist and it was the most helpful thing on the app- i could use regular apple music seeing there's no more song preview. terrible idea to get rid of it