Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Unable to change tracks in car via Bluetooth

Unable to change tracks in car via Bluetooth






(iPhone 8

Operating System

(iOS 12


My Question or Issue

I am unable to change tracks via the buttons on my display nor the steering wheel when I have Spotify connected to my car (2011 VW Golf). I can change using my phone however do not want to do that while driving. I am able to use them buttons to change tracks on CD or to change radio station. Any solutions ? Thanks 

3 Replies

Hi @SamP93


I'm very sorry for the inconvenience. My insight might not be the best solution but I will try up to my utmost knowledge concerning about your issue.


Please check this here, for further information.


Have a nice day!


i reviewed the link which is for connecting the Spotify via BT. My issue is that I cannot change the track via the controls on the steering wheel or on the in-car radio. 


I’m thinking maybe the radio doesn’t support that function. 

Hi Sam.

I've had this problem for a while now. The track skipping for me will only work if Spotify is open and 'on top' on my phone and the phone is unlocked. If I want to be able to skip tracks I have to unlock the phone (luckily only the fingerprint sensor) and then I can use the in car controls until the screen locks again.


It's been this way for a while, no sign of a fix yet, but hopefully this will help you out a little.

Suggested posts