Unable to disable data saver

[Roadie1990]

Plan: Premium Family membership 

Country: Germany

Device: iPhone 7 Plus

Operating System: iOS 13.5

My Question or Issue

I cannot disable Data saver mode. My decide is running the latest iOS version, I removed and reinstalled the app and turned off the car mode feature thingy. 

But the issue still hasn’t been resolved, yet. 

[Elena]

Hey there @Roadie1990!

Thanks for reaching out to the Community about this. 

Just to check, have you tried a clean reinstall of the app instead of a regular one. This will make sure you have the latest version and that any outdated files are removed.

Give your device a quick restart as well before you open the newly installed app.

If that doesn't solve the issue, could you let us know if you experience this on 3/4G, Wi-Fi or both? 

If a family member or a friend has a Spotify account, it could also be a good idea to ask them to log in on your device to see if the app behaves the same way.

We'll be on the lookout for your reply. Feel free to get back to us if you have any further questions 🙂

[Roadie1990]

Thanks a lot. The issue is now resolved 🙂