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Unsaved song will not leave library

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Unsaved song will not leave library

Casual Listener

Plan

Premium

Country

 USA

Device

iPhone 7 Plus and Windows 7 Desktop

Operating System

iOS, Windows

 

My Question or Issue

I deleted all my songs from the library so I could start fresh but there is one song despite not even being available for streaming will not exit my library. Uninstalling and reinstalling did not work and no topic I could find seemed to help me. How can I get rid of this? (Sorry if I posted in the wrong area)

bug.JPG
3 Replies
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Re: Unsaved song will not leave library

Moderator
Moderator

Hey @Salmons19.

 

Thanks for reaching out to us on the Community. We'll be glad to help you out!

Could you confirm that the song that is in Your Library is a local file which has been synced from a PC?

If so, then can you see what happens if you try to remove the original file from its folder to a new location? 

 

Also, on your desktop app, could you go to Settings > Local Files and make sure that all the options are unticked under 'Show songs from'?

 

Let us know how you get on! We'll be right here in case you need any more help.

PeterModerator
 
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Re: Unsaved song will not leave library

Casual Listener
Actually it disappeared eventually it just took several hours. Thank you though
Highlighted

Re: Unsaved song will not leave library

Moderator
Moderator

Hey @Salmons19,

 

Thanks for keeping us up to speed.

 

We're glad to hear that everything is now as it should!

 

Have a lovely day 🙂

 

 

KaterinaModerator
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