Help Wizard

Step 1

NEXT STEP

Unsync old phone

Unsync old phone

I have a premium account and have 3 devices synced.  After replacing my phone, I synced my new phone, but it periodically logs out and deletes any downloaded playlists I have on my new phone.  Does anybody know how to manage devices?

Reply
1 Reply

Best thing to do (although its a pain) is to post on this topic asking for your offline devices to be reset. 

Once you do that, a member of the community team will reset your offline licenses, so you shouldn't have anymore issues - but unfortunately, you will need to redownload any offline content on all of your devices. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts