"Soon" means a lot of different things to a lot of different people. I hear soon and I think the next week or two. Others hear soon and think by the end of the year. I don't mean to sound stand-offish, but soon means nothing except for the fact that you're working on it. "Soon" is not an ETA.
Is there a reason you guys are so afraid of giving a ballpark estimate? Even something as vague as "November or December"? The app is causing a lot of paying customers a lot of problems, and I think its reasonable to expect a rough guestimate. Or at the very least tie us along with information about the product.