Very high data usage

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Re: Has Automatic Stream Quality recently changed how it works?

CarenV
Newbie
Has the same problem! Will not be able to use spotify any more because I have to spend $20 a week on data for 2 hours of listening, hardly worth it!

Re: Very high data usage

tangibleV
Casual Listener

I've just had a bill for £35 extra data charges last month on Vodafone. This is a ridiculous issue, how can such a large and established company make such a massive mistake. ? and I don't suppose there are any spotify representatives monitoring this thread ?

Re: Very high data usage

thequilla
Regular

no - they don't give a f**k 

 

switch to apple music or another provider.

spotify is happy that there are customers that don't have this issue

and no resources will be ever allocated to solve this problems for us. 2gb traffic for 2 hours of music is simply ridiculous. Once Spotify was a game changer in the way I consumed music and I thought I'd be loyal for ever. 

 

Unluckily I discovered that somehow it depends on what Spotify Version you have on your phone. On another iPhone there is still an older version of spotify installed and this phone doesn't consume data like a black hole. 

 

I kindly asked the support to provide a downgrade for me but they declined. 

Re: Very high data usage

thequilla
Regular

apple music is not as good as spotify. spotify is far better regarding user interface.

 

anyway it has all the songs and doesnt burn your traffic

Re: Very high data usage

Punk_Life75
Music Fan
Hi, my issue has been resolved for the last few months with the recent updates. Maybe you should try uninstalling and then reinstalling, it may help.

Good luck

Re: Very high data usage

thequilla
Regular

Last time I tried, the version didnt change - now I have a new version number after reinstalling spotify.

 

Will report success/failure of this.

 

Luckily Vodafone Germany gave 100gb for free to everyone last month :D

Re: Very high data usage

thequilla
Regular

Ok - Here we go! Try reinstalling the sh*t out of spotify on your phones guys.

 

After an hour of heavy hardcore listening spotify only consumed 60mb of traffic.

Im more than fine with that - hope it stays like that.

 

Thank you spotify for most likely accidentally fixing this issue ;) 

Re: Very high data usage

Clivesng
Newbie
As attached, i received a notification from my network provider saying that my i have used up 90% of my data. Knowing something was wrong, i went to check my data usage and found out that Spotify had taken up 3gb++ of it and mostly were from background. Had my network operator notified me, i would have not known and might have been charge crazy amounts for my telephone bill. To add on, i was forced to not use my data until my it has been renew. I have always been a fan of Spotify, however, Lately, it has caused me such inconvenience. I hope you can get back to me ASAP and rectify the problem.
Screenshot_20170505-020528.png

Re: Very high data usage

user-removed
Not applicable

Has there been a solution to this issue yet? I've been saving music to my device for over a year, and only in the last 3 months has my data limit been an issue for me. It's solely because of Spotify! Saving songs to the decive is supposed to save data, right? Does saving songs not matter anymore?

 

My data plan just renewed 2 weeks ago, and I got a notification last night that I've already used up all of my data! I've uninstalled and reinstalled spotify on my phone like people on this forum suggested, but I'm afraid to turn it on and try it because I have no data left! This is ridiculous! I can't even use a useful app like Waze now, because all of my data has been used up. If I want to use an app like Waze to know where I need to drive to *for my job*, I need to pay my phone plan provider more money, thanks to Spotify. 

 

Spotfy better find a solution for this, or else I will cancel my subscription and tell EVERYONE about this! I've spent the last 3 months paying extra on my phone bill just to use Sptoify the same amount that I've always used it! I'll save as many other people from this hassle as I can. 

Re: Very high data usage

VassySt
Casual Listener

Hello,

 

I'm experiencing exactly the same issue since April this year. Yesterday my Spotify has used more than 800 MB mobile data which is rediculous, since I used the app as usual. I'm looking forward a decision of this problem.

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