Videos not showing

Reply

Videos not showing

Viktor24Englund
Regular

 

Plan

Premium

  • Country

Sweden

Device

iPhone X 

Operating System

iOS 12.3.1

 

So there’s supposed to be this video that plays in the background of certain songs like Narcos and White Sand by Migos but it’s not playing for me.

 

9 Replies

Re: Videos not showing

Rising Star 19 DanifC
Rising Star 19

Hi Viktor,

 

Try going to the cog on the homescreen > Playback > toggle "Canvas" to on. 

DanifCRising Star 19
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Re: Videos not showing

Viktor24Englund
Regular

It’s not even an option for me and I have the latest version of Spotify 

Highlighted

Re: Videos not showing

Rising Star 19 DanifC
Rising Star 19

Hi Viktor, 

I included a short video clip to show where it's located. Please let me know if you can't find these options. 

DanifCRising Star 19
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Re: Videos not showing

Viktor24Englund
Regular

Still not there :/ 

Re: Videos not showing

Viktor24Englund
Regular

I also just noticed that I don’t have the Behind The Lyrics option neither Stranger Things mode 

Re: Videos not showing

Rising Star 19 DanifC
Rising Star 19

Can you see if you have an update available? If so, ty updating your app. Otherwise, try a clean reinstall of the app and let mek now if that helps. 

DanifCRising Star 19
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Note: I'm not a Spotify employee.

Re: Videos not showing

Viktor24Englund
Regular

Sorry for late response!

No update available and I’ve reinstalled the app 3 times still not working sadly.

Re: Videos not showing

Rising Star 19 DanifC
Rising Star 19

Hi Viktor,

 

Sorry to hear that it's still not working for you. I suppose it could be an issue with that feature not being available in your country, but that would strike me as odd seeing that Spotify is based in Sweden. I don't know of any other possible solutions for you, so I would suggest getting in contact with Spotify directly here: https://support.spotify.com/us/contact-spotify-support/. Sorry that I couldn't be of more help. I hope that you get it figured out! 

DanifCRising Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Videos not showing

Viktor24Englund
Regular

Was thinking that too and the feature has always worked for me but then all of a sudden stopped.

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