Volume control doesn't work with Sonos

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Volume control doesn't work with Sonos

Rapidi
Newbie

Plan

Free/Premium

Country

 

Device iPhone 7

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.) iOS 12.3

 

My Question or Issue

This problem started only recently. Despite being able to control the Sonos volume from the Sonos app slider, I can't use the Spotify slider to control it accurately. It is delayed and then slides back and forth on its own, fluctuating the sound. I can't use the hardware volume control for either Spotify or Sonos. This happens whether I have the Spotify app open only or both the Spotify and Sonos apps.

THIS HAPPENS ONLY WHEN I AM PLAYING SPOTIFY THROUGH SONOS. If playing Spotify alone on my iPhone it works fine, with either the app or hardware volume controls. Same with using only Sonos.

I have the proper settings on for integrating Spotify and Sonos. Also to allow hardware volume control through my phone app. None have been charged from when this all worked. I've used both apps for years. This has never happened before.

I am using an iPhone 7, running iOS 12.3.

 

2 Replies
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Re: Volume control doesn't work with Sonos

peterhoa
Newbie

I have exactly the same problem.  Started recently (Last update?).  Controlling the SONOS volume from within the spotify app is extremly unstable and unreliable.  When you move the volume control it jerks/slides up and down of its own accord.  It's impossible to set the volume to a desired level.  If you go into the SONOS app you can control the volume accurately.  But you should not have to do this.  This also affects controling the volume from the spotify widget on the lock screen.

 

Note: been using Spotify connect every day with SONOS since it was released several years ago and this is a new problem.  No settings at this end have changed. Using IOS 12.3.1 on iPad.

Re: Volume control doesn't work with Sonos

alexn1336
Newbie

I have the same problem as well. I'm running android 10 on a samsung galaxy s10e and i usually play music through spotify to sonos, not from the sonos app. Controlling sonos volume while the spotify app is open works but from the lock screen, nothing happens. The only way to do it that I've found is to play from the spotify app. I've tried disabling hardware controls from the sonos app but that only disabled sonos volume control when playing through sonos.

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