WTF, my iPod touch is refusing to play!!!

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Re: WTF, my iPod touch is refusing to play!!!

paperplanes
Roadie
I've mentioned on numerous occasions that i've logged a call weeks ago with full details of this issue and chased for a response but received no advice on how to fix other than delete and re-install. This does seem to be an issue affecting multiple users so I'm sure you can understand their frustration with spotify currently and I think it's only fair that they use this community to offer advice to each other to try and force a resolution to the problem. However if you can help with my problem I would be very grateful. The device I have a problem with is an iPod touch 3 now running ios5.1 (I also had the problem running v 5). The spotify version I'm running is 0.4.23.11.g86a7d473. It doesn't matter what quality I stream in it still crashes after about 5 or 10 mins. I've tried re-installing, a complete factory reset of the iPod but still no joy. Spotify does work ok on my iPhone 4 though running the same version. For me, it's affecting the iPod only. Thanks

Re: WTF, my iPod touch is refusing to play!!!

paperplanes
Roadie
Silence..,,,.,what a surprise

Re: WTF, my iPod touch is refusing to play!!!

uziyerdaddy
Roadie

Isn't that a surprise?

Re: WTF, my iPod touch is refusing to play!!!

GillA
Regular

I'm having exactly the same problem with the ipod touch (but with none of the other devices I use to play Spotify) and none of the fixes work.  Very irritating indeed.

Re: WTF, my iPod touch is refusing to play!!!

Richard
Roadie

Hey GillA, the last post in this thread was three months ago. So things have changed a little since then.

 

What have you tried so far, in total? It might be worth making a new thread to go over this issue.

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Re: WTF, my iPod touch is refusing to play!!!

GillA
Regular

I have tried all the suggested fixes in the above thread.  I have the correct OS, all the firmware on the ipod touch is up-to-date and I am using the latest version of the app.  Just to confirm that the problem in the first comment in the thread exactly describes what happens on my ipod: all songs cut off after about a minute.  I am a premium subscriber and have not experienced this problem on my imac, iphone or ipad.  I am careful to ensure that I am not using spotify across multiple platforms.

 

This is really quite irritating as I use the ipod touch in a doc to play music out loud in my living room.

Re: WTF, my iPod touch is refusing to play!!!

Richard
Roadie

Ok, four questions:

1. Does this happen when using different streaming quality options?

2. Are you streaming over wifi or 3G?

3. If wifi, which ISP are you with?

4. Have you tried another network?

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Re: WTF, my iPod touch is refusing to play!!!

GillA
Regular

Thanks.  Answers below.

 

1.  Yes

2.  Wifi

3.  O2

4.  No.  But the O2 streaming was working with the ipod touch up until about a month ago and it still works fine on my iphone.

 

(BTW, my ipod touch doesn't have 3G.)

Re: WTF, my iPod touch is refusing to play!!!

Richard
Roadie

Ok then, thanks for that. Could you please submit a message through our contact form so we can get some our advisors to run through some troubleshooting with you? 

 

Be sure to include all the information you've provided here. Thanks.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Re: WTF, my iPod touch is refusing to play!!!

bjornstoro
Newbie

Hi,

I have the same problem. I use an iPod Touch with ios 4.2.1, plenty of free memory and I just downloaded the Spotify for iOS 4 app... same problem. Spotify stops playing after about 1 minute. Seems like this has been an ongoing issue for many months now and that the Spotify team is clueless as to how to solve it. Please Spotify team: fix this issue now or leave the software business to more competent people!

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