What do you do if one of your devices with Spotify on it has been stolen?

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What do you do if one of your devices with Spotify on it has been stolen?

ClaraG
Newbie

One of my devices - an iPhone - has been stolen. I obviously won't be able to uninstall Spotify on it, although the phone has been locked down. Will this now affect my new phone when I get it? Will I be able to download Spotify on it or will Spotify think that it is a fourth device and block it? Would appreciate any advice. ClaraG

1 Reply

jvanderb
Roadie

You should be fine.  The three device limitation is only for offline playlists.  Also, the three devices that are associated with your account changes when you attempt to activate offline playlists on a fourth device - the offline playlists will only be enabled on the three most recent devices to use them.  What may end up happening is that when you enable the offline playlists on your phone, one of your other devices may disable offline playlists.  Just reenable them on that device, and repeat again on the third device if necessary.  Once you've done that, everything should work like normal!

 

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