When playing with Sonos Spotify stops after two songs

[Pstmusic]

I have been experiencing many issues with playing Spotify through Sonos. The first of which is the app not showing the current song being played. It will show one or two songs prior. If I close and reopen the app it will be accurate. 

the newest issue though is when playing music the app will only play two songs then fail to go to the next song. The time will be complete on the current song and it is just silent and does not continue to the next in the queue

[OscarDC]

Hey @Pstmusic,

Thank you for reaching out to the Community and welcome. 

To start investigating this behavior, and to make sure we've covered all the basics, would you mind confirming if you've already performed a clean reinstall of the app on the device that is not showing the current song? If not, we'd recommend following the steps mentioned in this article to see if it makes any difference.

Also, since this could be related to network restrictions, could you try connecting both devices to another Wi-Fi network? If you don't have another one available, you can use a mobile data hotspot to test it. 

If the issue persists, since we've a thread about a similar issue currently under investigation, we'd recommend checking the troubleshooting mentioned there and keeping an eye on it to avoid missing any relevant updates.

Hope this helps. If anything else comes up, the Community will be here for you. 

[Pstmusic]

The issue occurs when using Spotify through the Sonos app, Mac app and the phone app. But I typically start splaying through the iOS app. 

[OscarDC]

Hey again @Pstmusic,

Thank you for your swift response.

In order to continue with the investigation and make sure it’s not related with the main thread, could you confirm if you've tried the clean reinstall process on your phone? It would also be great if you could confirm if the same happened with a different network as suggested previously. 

Also, could you check if it makes any difference if you first start playing your tracks on your phone or Mac and then transfer the playback to your Sonos using the Connect feature? 

If none of this works, we'd recommend keeping an eye on the thread previously mentioned as this behavior is currently being investigated by internal teams. Even when we don’t have any specific date for this to be resolved, any relevant updates will be posted there.

Cheers.

[wireplay]

This is way late; left for others. TLDR, power off Move, power on. 

Steps I tried before that: delete cache, reboot phone, sign out/in (multiple times), Check for tasks and terminate if needed. 

[AY88]

Hi Oscar,

I am having the same exact issue and have tried all of the above. Has there been any resolution to solving this issue?

[Ivelina]

Hey @AY88,

Thanks for posting in the thread!

To help us with the investigation of the behavior it'd be very helpful if you could give us some more details about what exactly is happening and how you're starting the playback. Let us know:

• If this is happening with songs or podcasts as well.
• All of the troubleshooting steps you've tried so far so we can avoid repeating them.
• If you're starting playback from the Sonos app or from Spotify.
• Device(s)' make(s) and model(s) this is happening on, including your Sonos' model.

If you've not already done so, please make sure to also take a look at the main thread where we're looking into a similar behavior, as suggested previously by @OscarDC. 

Appreciate the cooperation and we're here if anything else comes up.

[sarahoflayton]

I am having the same issue with Sonos speakers, Spotify running on an iPad. In the past we've concluded that it has something to do with our Internet connection but is there a fix for this? 

It ceases if I switch to Spotify on my mobile controlling the speakers. 

[Paula53]

**bleep** yes. Sonos still not come up with a reason or an update to rid the bugs in their system 

[NineLives0x]

Still no update: :'(

[ElizabethinTN]

We have tried these steps and it did not fix anything.  Songs stop after one or two play, and the current song doesn't show as playing.  It's always behind.

[ReallyAnnoyedUser]

Same issue.SONOS speakers too. Spotify had an outage last time and I thought that was the cause of the issue. But after Spotify rectify the problem, the issue persisted. Updating the SONOS software on my phone, which takes a "few" minutes (meaning almost 15-30 minutes), helped for a while before the same issue pop right back up again. I only updated the SONOS app two weeks ago, and the issue is happening to me again today and right now.

I thought the issue was unqiue to me until I stumbled onto this thread here.

I wonder if the rectification on Spotify app last time is sitting well with SONOS. Looking to dump my SONOS now. It's been too much of a pain. 

[ksolo1999]

Same here... it appeared first some momths ago. Then it suddenly went away. Not it is back. Latest Sonos Five Spekaers with Sonos & Spotify on Windows, everything up to date. 

[willpom]

I've had similar issues with Spotify. Pausing at the start then again mid songs as if buffering and stopping at the end of some tracks. I reached out to support who checked my setup (Play 5.1) from there end and said it was wifi interference as Spotify 'needs a lot of bandwith'. I had it set to play back at the lowest quality and it would still do it. The speaker was 3m line of sight from the router. Was suggested I use an ethernet cable. Played fine on my phone and PC even if 25+ meters away in the garden (on wifi).

I found a solution. 

Ditch the genocide funding Spotify and use Tidal. Tidal pay the artist about 4x as much as Spotify. The UI is pretty much the same. Just as many artists a Spotify. You can copy your library and playlists (of which only 2 songs were not found) across for free using a 3rd party service which you are prompted to do so. 1st month trial is free, then currently cheaper than Spotify. I've been playing back high quality with no pauses. FLAC may pause for a couple of seconds after starting to play (so I pause straight away just to allow a buffer), and may be again a bit later but a massive improvement considering it is FLAC vs Low quality.

Before this I bought a cheap bluetooth reciever to 3.5mm audio jack which I used in line in. No problems on any service playing from phone or PC. This will cast all sound from the source and bypasses the Sonos App and speaker selection from within Spotify. Basically you can play anything through the speaker from the device attached via bluetooth; so if you've still got that carefully curated Windows Media Library you can play direct from there. Downside you have to power the receiver on each time and go into the Sonos App to select Line In.

[reeadeea]

hi, i have the same problem and we have tried on multiple devices and different accounts, and it doesnt work. additionally, after one song, it shows in the app that its at the end of that song even after the speaker begins to play the next song, and then stops after the second one. when i pause a song and then press play, the song just starts from the beginning, and if i skip to a specific time stamp it stops playing music altogether while still showing in the app that music is being played. this started a couple months ago and resolved after a while, but it started again now.

[travelingando]

Yes, I am having the same trouble with only playing one or two songs then pausing.
I have cleared the cache and logged out and in with no change.

I play Spotify on a Sonos Move using either an Ipad, Iphone or Dell Laptop with the Spotify App.

Thoughts????

[Gpierzyn]

Try adding your Spotify account to Sonos and play through the Sonos app