Why does Spotify stop playing a playlist?

[JenFNL]

When playing a playlist Spotify stops either halfway through the first song or at the end of it. Today it has also started playing the same playlist song twice in a row. Any idea what’s going on?

[Ivelina]

Hey @JenFNL,

Thanks for posting this thread in the Community and welcome!

This sounds like odd behavior and we'll need some more details in order to investigate.

To start, I recommend a clean reinstall if you've not done this already as corrupted cache on a device can cause such performance issues. You can follow the steps here.

Additionally, let us know:

• Did you notice when this started happening (was it after something specific)?
• Is it a particular playlist?
• Are you streaming to another device (speaker for example)?
• Does it happen across devices or a specific one?

If it's only a specific device and the behavior is unchanged after a reinstall in order to test if this is an account-related issue instead, it'd be helpful if you could ask a relative or a friend to log in to their account on your device.

We'll be on the lookout for your response 🙂