Help Wizard

Step 1


Why has my Spotify stopped working

Why has my Spotify stopped working








iPhone 5s

Operating System

iOS 11.5


My Question or Issue

 When I go onto my Spotify and click  favourites or any playlist at all it comes up that it won’t work on this device and it was working earlier today so I dont understand what’s wrong.

1 Reply

Hey @q_c-s3zenjyn,

Apologies for the late reply but maybe I can still help 🙂


I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

Keep me posted, I look forward to helping out 🙂

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

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