Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Solved! Go to Solution.
what if you have been sent as part as your data plan
Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.
After that, check the status of your subscription. If it reads 'Your subscription is associated with our partner xXxXx' or something like that you need to contact that provider to cancel.
If it reads otherwise, follow these instructions to cancel your subscription. You will still be Premium until the remaining days of your subscription are used up.
Hi - to tag onto this, i did the same thing and i'm just worried i will be automatically charged through itunes where i do have billing detils (as required). I have followed all steps through iphone settings to manage subscriptions in order to cancel and nothing is listed for me to manage. Does that mean i wont be automatically charged? I physically cannot cancel it!
How did you get charged? CC or iTunes?
You may be paying a different account from the one you are using.
First, check that your iTunes subscriptions Auto Renewal is off for Spotify.
Here are Apple's instructions on how to do it:
Then, fill out the contact form, and someone from Spotify will be happy to help you locate which account is using your payment info within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to email@example.com and one of the customer services agents will get back to you.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…