Won't connect on iPhone

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Won't connect on iPhone

THORNTONfrei
Casual Listener
Hi there,

Having issues logging in. It just seems to freeze on the loading screen. I've uninstalled and reinstalled the app and it is still not working. Any ideas what I can do?

My log in information is correct.
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5 Replies
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Re: Won't connect on iPhone

Quepa
Roadie

Hey there! 

 

Let's get you sorted! 

 

But first can you tell us what model your iPhone is and what version of iOS is running on it? 

 

You can find this information via Settings > General > About > Version

 

Thanks 

 

Quepa 

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Re: Won't connect on iPhone

THORNTONfrei
Casual Listener

I have an iPhone 6 and the version of iOS is 10.0.2

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Re: Won't connect on iPhone

Quepa
Roadie

Okay, you make have already tried these, but here's a list of things to do: 

 

  1. Close all open apps (double tap the home button and swipe all windows away). 
  2. Restart the phone.
  3. Make sure you can login here - https://www.spotify.com/account/overview/

Let us know how these steps go for you! 

 

Quepa

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Re: Won't connect on iPhone

THORNTONfrei
Casual Listener

Did all of the above and it appears to be working now. 

 

Thank you for your help! Happy New Years!

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Re: Won't connect on iPhone

Quepa
Roadie

You're very welcome, and Happy New Year! 

 

Happy Listening! 

 

Quepa 

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