Won't connect to internet/iPhone - Error

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Won't connect to internet/iPhone - Error

user-removed
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I have been using Spotify for several years. I have an active, premium account. Recently I switched from Android to iPhone and installed the app, logged in, etc. 

I can play all of my music from my playlist, but I cannot access the "home" menu or the radio - I get an error "An error occurred - Try Again". 

This happens over WiFi and on 4G - I have checked to ensure I am not in offline mode, uninstalled/reinstalled, cleared data - everything I can possibly think of, to no avail. 

Anyone have any suggestions for me? I have no idea why this could be happening. I reinstalled it on my Android and it's working fine, so I am stumped. And sad. 😞

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Re: Won't connect to internet/iPhone - Error

user-removed
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Found this on another thread - worked

Got the same issue with my iPhone7. Did the uninstall-install the app process then tried using the cellular data instead of wifi. This works. When I try to turn back to wifi though, issue occurs when I try to search for a song or an artist. So what I did is I looked for 1 artist then play the songs on 1 album using cell data then while playing, i switched it to wifi. So far, it solves the issue.

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Solution!

Re: Won't connect to internet/iPhone - Error

user-removed
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Found this on another thread - worked

Got the same issue with my iPhone7. Did the uninstall-install the app process then tried using the cellular data instead of wifi. This works. When I try to turn back to wifi though, issue occurs when I try to search for a song or an artist. So what I did is I looked for 1 artist then play the songs on 1 album using cell data then while playing, i switched it to wifi. So far, it solves the issue.

View solution in original post

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Re: Won't connect to internet/iPhone - Error

MattLeach
Casual Listener

This solution still has not worked for me. 

Spotify working fine on the desktop computer. It's just the iPhone that it won't connect. Just keep getting the error message. 

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Re: Won't connect to internet/iPhone - Error

dianalhyd1
Newbie

I'm having the same problem. I did everything already -- uninstall/reinstall, logout/login, used data then shifted to wifi, and removed offline devices, but nothing seems to be working. I need help. 😞

Re: Won't connect to internet/iPhone - Error

user-removed
Not applicable

This didn't work for me. I'm so frusterated. I think for some reason I have two Spotify accounts. I wish I could just talk to someone at Spotify because this is rediculous.

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