Won't sign me in on a new iPhone I am trying to install on

[DS-]

I've just d/l'd the app to a new iPhone i got.  After entering my login info, it just hangs, just showing those three circles as if it's trying to log in.  I can log into my new laptop fine, so I know the account info is fine.

[Nico]

Hey @DS-! Welcome to the Spotify Community. ^^

That doesn't sound cool.

Have you tried to use your username instead of your email address in the login process?

Let me know how it goes! ^^

Peace 

[DS-]

Hello, tried that. And reinstalling the app. Still no luck, thanks thou.

[Nico]

@DS-

It would be great if you could give us these details:

1. Exact Device (e.g. iPhone 5S)

2. Exact operating system (e.g. iOS 8.3)

3. Spotify app version installed (2.2.0)

Thanks!^^

Peace

[DS-]

Hi.
iPhone 7
iOS 11.3
Spotify v - since i cant get into the app, i can't see that, but i just
downloaded from app store today.

[Nico]

@DS-

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

[DS-]

Thanks....

[Nico · Accepted solution]

Hey @DS-!

Are you using WiFi or 3/4G?

And could you try to use a different internet connection to see if that helps?

Thanks!

Peace

[DS-]

Hello! That worked. I tried from home and all is good. Looks like my
company is blocking that traffic/app. Bummer! Thanks for sorting this out
for me.

[Nico]

@DS-

spotify:track:74fOjvcwsZU862E94uwwMP

Peace