Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi I got the same problem on windows 7 pc. It's not nice. can you help pls?
iPhone seven has been logging me out and deleting all my saved music several times in the past month. Any fixes for this? Do I need to leave to a more reliable service to fix this?
I opened a thread to talk about a similar issue where there are songs that I KNOW have been saved forever and I'm having to go in and re-add them because they've been unsaved (thread closed due to inactivity *rolls eyes*)? With the release of the "Your Top Songs 2017" playlist, this "bug" or whatever is even more obvious. The entire playlist should be checkmarks all the way down due to the fact that if I like a song enough to listen to it multiple times (and therefore get it placed on this auto-generated playlist), of course I've saved it. However, I'm seeing several tracks where there's no plus sign? And going to the artist and checking for multiple versions of a song has revealed that the version that should have been saved is the only one available. So what is going on? This thread is too long to not have any suitable answers.
this is absolutely ridiculous, we've been talking about this problem in multiple platforms (iOS here) for months and nothing happens?
Shame on you, Spotify, I'm a paying member
and for me, it happened again. No ios update, no spotify update, it seems that every 2 weeks, this happens. I don't remmber the last time I was able to kept my albums downloads intact for more than a month.
What the heck spotify?
it happens to me! years of selection of music, artists and albuns just go away! how can i figure out this problem?!!!!
Has anyone figured this out already? I tried the clean install which didnt help.
I think I figured out what's going on, actually: It's a syncing issue (one that has been resolved, recently, with Spotify Connect becoming even more obnoxious as a consequence). For me, I listen to Spotify on three different devices (my Note 4 running Marshmallow, my work laptop running Windows 10, and my Macbook Pro running High Sierra). So what used to happen is that maybe I'll be at work listening to Release Radar and add a bunch of tracks. Then I'll hop in my car and queue up my library (which I usually shuffle) for my commute home and all the activity that I executed on my work computer doesn't read over and treats my phone state as the default...resulting in "lost" tracks. That's just how I understand it at this point from personal experience.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…