Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I'm having this issue.
My Songs/ Artists/ Albums have disappeared from my iPhone.
They display on both my desktop and laptop computers, yet do not on my phone.
I have tried signing out and signing back in, I have deleted and re-downloaded Spotify on both computers; nothing is working.
If I add a new album on my one of my computers, it shows up in my phone library.
I don't want to remove the Spotify app and download it again for fear of losing the albums that I have saved for offline listening. According to the storage setting on my phone, Spotify is still consuming 3.5 GB of my SSD of my phone. So it still recognizes that there is music saved to my phone, I believe.
Please help! I want my music back.
I'm having this issue- can get them back be logging out and logging back in again but don't want to do that 2/3 times a day. On Mac and iPad is fine - just iPhone that had the issue.
Wouldn't it be easier to just post the steps on how to fix this rather than asking users to go to twitter. This IS customer support isn't it?
There was a solution on here the other day, I thought, but I'm not finding it now. The accepted "Solution" from Spotify is anything but a solution.
Making this short and concise: delete the Spotify app and download it again. It fixed everything. I made sure that it was still consuming the correct amount of space for the music that I had saved to my phone (around ten gigabytes). I think it's a bug in the shortcuts to the data locations on the flash. Downloading again rebuilt the bridges to data locations.
I am an old timer and Ten years after album SSSSh is in my saved albums but all the singles are darkened and I can't play any of them except one cut. I've pretty much rely on spotify for all my music but find I might have to try something else if my era music choices leaves my saved collection. This is not the first time.
I know this message is old, but it mirrors the issue I've been having exactly. All my "saved" songs from before 2015 are gone and I often find myself listening to a song that I know I have on my saved playlist elsewhere in the app, but there's no checkmark/heart indicating that I do (not different versions of same song). Something is VERY wrong and being as I also pay for Premium, this is super upsetting. Why offer a feature if it's not going to work correctly?
Wow, it is really a horribly designed app after all. Disappearing albums keeps happening for a while now but I thought I was one of a few cases. How can you charge people that much and have such a horrible app?
No more Spotify premium for me I guess
Horrible, horrible, horrible app (including the Windows desktop one)
Problem persists, all these years later... Samsung S7.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…