account say free but i pay for premium

[swedeshore]

Just got a new iPhone 7plus today and when I start up Spotify it says I have free Spotify but I pay for premium and had premium on my old phone?? what can I do?

[Catee]

Hi,
Welcome to Spotify!

Here's what to try if you've upgraded to Premium but don't see it in the app:

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
(via https://community.spotify.com/t5/Accounts-and-Subscriptions/Subscribed-but-not-getting-Premium/td-p/...)

Let me know if this works for you!

Cate




If you're still having trouble please post a new thread in the Accounts section of the Community, thanks!