app keep crashing during sync

[Theothistle]

None of the bePrelow information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

Operating System

My Question or Issue

 Premium user, using Spotify for iPod version 8.4.62.490

iPod Touch (older edition)

Spotify keeps crashing when iPod is plugged into Macbook and I am trying to sync.

[Billy-J]

Hey @Theothistle, and welcome to the community.

Hope you're doing great! 

If you're doing this from the app, could you try a clean reinstall? If that doesn't help, please let me know your device name, operating system, and app version.

If you're doing this from the browser, could you try syncing using a different browser or incognito mode? If that doesn't help, please let me know what action did you take before the website crashed, etc.

Keep me posted 🙂