can play song on desktop but not on Iphone

[wapizi]

Plan

premium

Country

 USA

Device

Iphone 7

Operating System

(iOS 11.4.1

My Question or Issue

 im having a issue where I can play some songs on my Desktop by a certin artist but not on my cellphone, Before I had this issue i was having an issue where i couldnt play songs on either becasue my account was linked with my Amazon Alexa. 

I dont know what else to try 

[Billy-J]

Hey @wapizi,

Sorry to hear this.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next 😊

[wapizi]

Ive hard reset my device atleast 5 times now and have uninstalled the App a bunch of times as well, on top of that ive cleared the cash in the app  

iOS 11.4.1

spotify version 8.4.65.1218

[Billy-J]

@wapizi,

Thanks for the reply!

Could you try connecting to another internet connection? 

Let me know how this goes 😊

[wapizi]

it doesnt work over LTE or with my WiFi or over another WiFi, they only seem to play over my desktop and not over my cell phone APP 

[Billy-J]

@wapizi,

Thanks for the reply!

Could you send me a name of the artist you are referring to? I can take a look on my end 😊

[wapizi]

i sent you a private msg 

[Billy-J]

@wapizi,

Thanks for the reply!

Yes, I read your message, but it’s easier for us to talk about this issue here! This way others with the same issues can view it 😊

Hmm, that’s odd. Could you try reinstalling the device, this time clearing all cache?

Let me know how you get on!

[wapizi]

ive done that over 5 times now 

[Billy-J]

@wapizi,

Sorry if that didn’t work. 

In this case, I would use this link: https://www.spotify.com/account/apps and revoke access to anything that you no longer use.

Let me know how this goes 😊

[wapizi]

I did this earlier and it worked for my desktop and not my phone but now i removed everything and neither my desktop add or my phone app will play 

[Loxer]

Hey @wapizi, welcome to the Community.

Hope you are doing great!

Sorry to hear you are having issues enjyoing your favorite songs!

If possible could you please share any screenshots or screen recordings of this, so I can better investigate it?

Thanks!