can't login to my premium account

[ratchjones]

I got a new phone and had to redownload the spotify app but now I have no idea what email or username I used for my premium account. So I need a real human person to help me either cancel my account from the outside or find my account and log into it. Please help!

[kejt_]

Hey @ratchjones and welcome to the community !

That is not cool.

If you don't know any of your account details, get in touch with the customer services team directly using this online contact form including as much detail as you can, such as any possible email addresses you might have used to create the account and they will be able to lend a hand.

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

Have a nice day 🙂