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At the beginng of this week, every time I opened Spotify on my iPad 2, it crashed my iPad. Literally every time I tried to access ANY app while Spotify was open, my iPad would reboot. So I uninstalled it and then reinstalled it. Now, I cannot log in to the app. I keep getting the message "Login failed. Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?"
I can log in to my account on my computer. I've reset my password now multiple times, uninstalled and reinstalled the app 4 times, but still I cannot get on. This exact same thing is happening on my iPhone 5.
My iPad is WiFi capable only. I tried disabling WiFi on my phone and logging in that way, but no matter what I do, I CANNOT log in to my account on my ipad or iphone.
I did report this to Support and received an email with a case number; however, it is a no-reply email, and is basically NO help. I've received no other support. Extremely frustrated at this point.
Are you still facing this issue?
I sent another message to Spotify support today since I've received no help from them since I submitted my case.
Unless I hear back soon, I guess I will just uninstall Spotify and forget about it. It is useless to me if I can only log into it on my computer, which I use only occasionally and never to listen to music.
I am having the identical problem and have tried logging in multiple times. I have the premium subscription. I have sent Spotify a message and had received the same reply. Very frustrating!
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ