change songs automatically

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change songs automatically

defnegokcen
Casual Listener

Plan

Premium

Country

 Turkey

Device

iPhone 7

Operating System

last iOS 10

 

My Question or Issue

 My problem is, my phone changes or stops songs automatically. I don’t do anything but suddenly it stops or play the next song or 10-15 secs after. What can ı do? 

   

2 Replies

Re: change songs automatically

Rock Star 16
Rock Star 16

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what we can suggest!

LoxerRock Star 16
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Re: change songs automatically

defnegokcen
Casual Listener
Okay, it still goes on. My phone is iPhone7 and the operating system is İOS 11.4. And I use premium spotify.
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