My Question or Issue
I have a premium account which worked fine except for recently because all of my downloaded playlists and albums are suddenly unavailable offline. When I’m online the download arrow is green and it’s stated that all my songs have been downloaded but the moment I go offline and refresh the app everything’s unavailable. The only way I can work around this is my preloading everything with wifi beforehand and not closing the app, but that completely defeats the purpose of having a premium subscription. I’ve cleared the cache, reinstalled the app and restarted my phone multiple times and have spent hours downloading and redownloading my songs over the past couple of days only for them to still be unavailable. I’ve also spoken to 2 customer support agents but nothing came out of it. Any help is greatly appreciated!