every time an ad is supposed to play everything freezes

[lizzy09123]

Plan

Free

Country

 America

Device

iPhone 7

Operating System

latest update 

My Question or Issue

 every time i opt to listen to an ad for 30 minuets of music without ads, everything freezes. i’ve tried deleting and reinstalling, i’ve tired cleaning the app, and playing another playlist. the only thing that works is restarting the app. after a while it gets pretty annoying. is this a bug y’all are trying to fix?

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!