[iOS]Spotify says pairing successful, but Apple TV is still stuck on activation code screen.

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[iOS]Spotify says pairing successful, but Apple TV is still stuck on activation code screen.

sombra_bênçāo
Visitor

Hello. After my spotify app wouldn't load up, I uninstalled it restarted my apple tv, then reinstalled the spotify app. It directed me to go to spotify.com/pair. I logged in, input the code, and received a message saying pairing was successful you can close this page. However, on the Apple Tv, it has not moved from the activation code screen. If I close it and attempt to reopen, it just gives me another code to try again. But again, doesn't work. I saw on another thread about this in June 2020 that it was supposed to be a fixed issue. It isn't for me. Thanks for assisting. 

2 Replies

Indie59
Newbie

I’m also having this issue.

 

I go through the pairing steps, it says I should be done, but the Apple TV never leaves the activation code page. If I navigate away, I have to start the process over. No resolution. It seems like this is a reoccurring problem. I’m current on the OS, I have restarted the device, I have reinstalled the app- no change.

 

Newest download off App Store.

Apple TV 4K A1842

OS 14.7

 

Alex
Moderator
Moderator

Hi folks,

 

Thanks for reaching out about this in the Community!

 

Can you perform a factory reset on the TV. After that make sure you update to the latest firmware possible and try installing Spotify again.

 

If that doesn't change anything, try connecting the TV to another network, like a mobile hotspot and try again.

 

Let us know how it goes.

 

Cheers.

AlexModerator
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