[iOS][Your Library] music won’t play, appears to be unpaused but stuck at the 0:00

[Lucyhaley]

music won’t play, appears to be unpaused but stuck at the 0:00 part of the song. occurs sometimes after clicking on the song, the song changing, shuffling on the playlist etc. app is all updated and i’ve clears the cache a couple times. this is a really irritating issue.

[Mihail]

Hey @Lucyhaley,

Thanks for reaching out to the Community.

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app.

If that doesn't fix things, could you ask a friend or family member to log in to their account on your device and see if the same thing is happening there?

Keep us posted. We'll be on the lookout for your reply.