iOS offline mode - give me money back, Spotify

[ronnieb78]

Plan

Premium

Device

iPhone 6s

Operating System

iOS 

My Question or Issue

Hey Spotfiy. Noticed a couple of changes after the latest update. One of them is here https://community.spotify.com/t5/iOS-iPhone-iPad/Liked-Songs-Option-Gone/td-p/4980859?lightbox-messa...

More importantly, what on Earth did you do to the good old Artist screen? Back then, when I clicked my Artist (online / offline), I could see a list of my songs there  - songs I had click 'Like' on earlier. Today, I can only see that Artist's 'Popular' songs. I do not care at all about what other people consider 'Pouplar' . I want to listen to MY songs. Where have they gone?

Also, when offline, I can see just the Artist's profile picture. Back then, I could see all their songs I had liked (faded out - knew I could not play them before going online, still great to see which songs were my faves... yes, the world used to be green).

I am refusing to use your LIKED playlist nor browse through hundreds of songs of an Artist where I only liked 3 .

Seriously. With every major release your software has been getting worse and worse. You can call it fancy agile development or whatever, but the reason I am paying you is so that I can use Spotfiy app offline. Your new features are SO preventing people from having a smooth UX.

I've cancelled my premium subscription for the aforementioned reasons before and I am a few clicks away from doing it again because you seriously upset a lot of people by 'continous improvement' . I love music, I used to love Spotify but I resent constant unwanted changes you bring in.

On an unrelated note. The Win10 desktop app's performance is SO TERRIBLE. It would eat so much RAM on my 8 GB laptop I just have to laugh. What's behind the scenes folks, fancy flash, javascript and all? How can such software take 1-2 min to launch and eat 1 GB of RAM at peak? So. Frustrating.

Desired solution: tell me how I rollback to previous version on IoS. Thanks,
Your really upset long-term user

[Peter · Accepted solution]

Hey @ronnieb78,

Thanks for reaching out about this!
 

It looks this might be related to another issue which we're currently investigating. Make sure to check back here - we'll make sure to keep you posted there with any updates.

As regards rolling back, we urge our users to always use the latest version of the app. We understand that you're not satisfied with the Spotify experience, but since the issue you referred to is something which is currently being investigated, we hope to have it resolved as soon as possible.

Let us know if there's anything else we can help with 🙂