iOS skipping tracks prematurely

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iOS skipping tracks prematurely

Casual Listener

Plan

Premium

Country

 USA

Device

iPhone XS Max

Operating System

iOS 12.1.2

 

My Question or Issue

My app skips any song in my playlists after about 40 seconds. Even if I manually move the play point beyond that it skips immediately. I tried cache delete, restart app, restart phone, delete app, reinstall, turn off/on gapless etc. nothing works. Tried removing and redownloading songs and still no luck. Anyone have a solution?

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Solution!

Re: iOS skipping tracks prematurely

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? Sorry if this may sound a bit repetitive but if that doesn't help, try a quick clean reinstall of the app by following these steps.

 

Make sure Spotify is up to date (current version 8.4.85). I'd also recommend using the Sign Out Everywhere and Remove Offline devices from your Spotify account page to see if that helps 🙂


If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
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Note: I'm not a Spotify employee.

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6 Replies
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Solution!

Re: iOS skipping tracks prematurely

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? Sorry if this may sound a bit repetitive but if that doesn't help, try a quick clean reinstall of the app by following these steps.

 

Make sure Spotify is up to date (current version 8.4.85). I'd also recommend using the Sign Out Everywhere and Remove Offline devices from your Spotify account page to see if that helps 🙂


If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: iOS skipping tracks prematurely

Casual Listener

i tried everything that was mentioned except logging into your account using a browser and select ‘sign out everywhere’. That finally seems to have done the trick. 

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Re: iOS skipping tracks prematurely

Casual Listener

I have this same problem. I am new to Spotify and just downloaded it this week - April 2020. Spotify plays songs for about 40 seconds then skips to songs and playlists I don't even know. Never plays a song through. I've tried absolutely everything - signing out and back in, turning off and on, deleting app and re-downloading, clearing cache, etc., etc. Nothing works and I'm ready to quit Spotify, but I really don't want to. Can somebody help - Spotify!!!! You are the hardest to get an answer from as there is no direct way to ask a question, but have to rely on someone seeing a problem post and responding. Very frustrated at this point. 

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Re: iOS skipping tracks prematurely

Moderator
Moderator

Hey @HelenRusso6,

 

Thanks for reaching out about this here in the Community and sorry about what you've experienced. 

 

Would you mind double-checking if there's any updates available both for your iOS and Spotify? Also, to confirm, are you experiencing this with your iOS device only or with other devices also?

 

Keep us posted. We're looking forward to your update and we're here to help with anything else too! 

MarioModerator
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"There's more to living than only surviving." - Dexter Holland
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Re: iOS skipping tracks prematurely

Casual Listener
I just downloaded new software for my phone last night and that didn’t help. I get the same kind of playback on every apple product I use. Mac Book Pro, iPhone 11 Pro, iPad. My husband’s iPhone X seemed to work. I really have tried everything. I’ve looked in Settings and don’t see anything that needs to be changed.

I did just try it on my Mac Book Pro and it played 1 1/2 songs through and then switched to some unknown song but would not play the sound. I couldn’t even turn it up. Haven’t had that before. When it has switched on my iPhone before I have heard the songs. Help.
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Re: iOS skipping tracks prematurely

Moderator
Moderator

Hey @HelenRusso6,

 

Thanks for keeping us in the loop. 

 

Just to confirm, when you say that your husband's iPhone X seemed to work, did you test it with your Spotify account or his Spotify account? Also, to further clarify: do the songs you're playing simply stop or they get substituted with other (unknown) songs unexpectedly while you're listening?

 

If other songs are played unexpectedly while you're listening, it'd be great to bookmark and carefully follow all the steps in this support page article as well as this one since they feature some essential info regarding how to keep the safety of your account up-to-date.

 

Let us know how you get on. We'll look out for your updates!

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland
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