iOS widget with slots empty

[KazeTaka]

Plan

Premium

Country

Spain

Device

Ipad 9

Operating System

iOS 18

My Question or Issue

When I put the widget on the screen only shows the album that it’s playing, and the other 4 slots remain empty. I also try to reinstall the app and the Ipad

[KazeTaka]

Hey there folks,

Thanks for all your replies and for the info shared.

If you encounter this issue in your end, it'll be very important you send us:

• The exact make/model and OS of the affected device.
• The exact Spotify version you're running there.
• A video recording of what's happening on your side. You can attach the videos in your next reply in mp4 format, or you can also upload them to YouTube or Google Drive and make them public, so we can visualize them.

We'll make sure to pass this important info onto the right team.

Keep us in the loop!

[jsaundrs]

Plan

Premium

Country

United Kingdom

Device

iPhone 16 Pro

Operating System

(iOS 18.0.1)

My Question or Issue

The large Spotify widget updates the latest playlist/album/artist that is playing or has been played but the other 4 icons do not change. Has anyone else experienced this and do they know a solution?

[OscarDC]

Hey folks,

Thank you for reaching out to the Community.

Just to be on the same page, have you tried to perform a clean reinstall of the app on your device? If not, would you mind following the steps mentioned in this article to see if it makes any difference?

If the issue persists, it would also be great if you could have someone log in with their account on your device - such as a friend or a family member to see if the behavior persists.

Lastly, include in your next response the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout. 

[KazeTaka]

I tried a clean reinstall and the problem with the widget persisted. App
version: 8.9.86

[Uppereastsider]

I have the same problem, and i tried nearly every solution on the internet. Doesnt work.

[Yordan]

Thanks for the info folks!

We've reported this to our tech team who'll investigate further. In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

Cheers 🤘

[MarioAlberto]

I have the same exact issue 

[mojito59]

yes, i also have this question...

[mojito59]

Yes! I also have this question...

Plan

Premium

Country

China-Hong Kong

Device

iPhone15 Pro

Operating System

iOS18.1

[StillStrugglingLuis]

Same here. Tried everything, still blank. My Spotify is running on the latest version too.

[31w2vzvwrrx3zoartxjf]

I also have this problem

[rawsita]

I had this too. Newly set up iPhone, installed Spotify app, added the large widget to my Home Screen and signed into Spotify. Played some music from 1 playlist but bottom row stayed “empty”. I tried closing the app and deleted and re-added the widget at the beginning. Then I just let it be. It seems to me that listening to a 4th different playlist/album/podcast item just now fixed it. At least these 4 items now appeared in the bottom row. It’s been ~8 hours. 
iPhone 15 Pro

iOS 17.5.1

Spotify 8.9.90

[mojito59]

Plan

Premium

Country

China-Hong Kong

Device

iPhone15 Pro

Operating System

iOS18.1

My Question or Issue

When I put the widget on the screen only shows the album that it’s playing, and the other 4 slots remain empty. I also try to reinstall the app and the iPhone. So is this an issue with iOS or Spotify? What shall I do? Please...

 

[AlejaR]

Hey there folks,

Thanks for all your replies and for the info shared.

If you encounter this issue in your end, it'll be very important you send us:

• The exact make/model and OS of the affected device.
• The exact Spotify version you're running there.
• A video recording of what's happening on your side. You can attach the videos in your next reply in mp4 format, or you can also upload them to YouTube or Google Drive and make them public, so we can visualize them.

We'll make sure to pass this important info onto the right team.

Keep us in the loop!

[Joan]

Hey folks,

Good news - our internal investigation is showing that the issue appears to be resolved in the latest version! Please make sure your apps are updated and test if it's fixed for you as well. If you continue to face any issues, please let us know and we'll happily look into it further.

Cheers!