iPad app - Queue songs and artist/album info disappear (see screenshot)

[kasek]

Hi guys,

This is something is happening a lot lately... let me try and explain cause is a bit complicated....

I like to flick through "related artists" and adding random songs to the queue while i keep discovering new "related artists" and so on but if i want to go back to the artist that is playing right now, the info doesnt show at all and if i click on the "<" symbol as shown in the screenshot the app crashes... anyone can help?

Thanks!

Jose

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Description

When adding songs to queue the queue keeps playing without a problem but the name of the artist and album is not showing together with the artwork. If you tap on the “<” and the app crash.

A more detailed description, using numbered steps

1. you listening to a song

2. Then you add another song to the queue

3. you add another song but you want to check the artist bio while the song is playing so i tap on the small “cover art” and the mini window pops up

4. the artist and or album are not showing together with the art cover but you can see the symbol “<”

5. i tap on it to see what happen and the app shuts down.

My iPad/iPhone model

The New iPad – WiFi only

Device’s Operating System

Latest iOS version - 6.0.1

Is your device jailbroken?

No

Approximately how many playlists do you have?

25/30 which 10 of them are offline.

My mobile Spotify version

Latest version

My username

altamiranojose

Do you have any screenshots you can attach to more clearly explain your issue?

Please see screenshot here - https://www.dropbox.com/s/bd1h439i6gdz10r/2013-03-01%2023.46.48.png

[Taylor]

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@kasek wrote:

Hi guys,

This is something is happening a lot lately... let me try and explain cause is a bit complicated....

I like to flick through "related artists" and adding random songs to the queue while i keep discovering new "related artists" and so on but if i want to go back to the artist that is playing right now, the info doesnt show at all and if i click on the "<" symbol as shown in the screenshot the app crashes... anyone can help?

Thanks!

Jose

____________________________________________________________

Description

When adding songs to queue the queue keeps playing without a problem but the name of the artist and album is not showing together with the artwork. If you tap on the “<” and the app crash.

A more detailed description, using numbered steps

1. you listening to a song

2. Then you add another song to the queue

3. you add another song but you want to check the artist bio while the song is playing so i tap on the small “cover art” and the mini window pops up

4. the artist and or album are not showing together with the art cover but you can see the symbol “<”

5. i tap on it to see what happen and the app shuts down.

My iPad/iPhone model

The New iPad – WiFi only

Device’s Operating System

Latest iOS version - 6.0.1

Is your device jailbroken?

No

Approximately how many playlists do you have?

25/30 which 10 of them are offline.

My mobile Spotify version

Latest version

My username

altamiranojose

Do you have any screenshots you can attach to more clearly explain your issue?

Please see screenshot here - https://www.dropbox.com/s/bd1h439i6gdz10r/2013-03-01%2023.46.48.png

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Hi,

Firstly the latest iOS version is 6.1.3 🙂

Have you tried running a clean reinstall?

Anthony

[kasek]

Thanks Anthony!
Yes I did a clean reinstall and the issue's still happening...

[kasek]

is there someone from Spotify here to help?

I'm paying full premium suscription and the app is not fully working...