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iPhone 5 not recognized in devices

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iPhone 5 not recognized in devices

Casual Listener

I have an iPhone 5 iOS 6.1.4 and using a Macbook Air. I am a premium user.

I have read all the support threads and none of the fixes seem to be working for me.

I am connected on the same wifi, but the iphone will not show up under the devices tab on the application on my computer. Thus, any local files I try to sync offline aren't working. Any songs that are available on spotify that I sync offline works fine, although the sync does take an extremely long time. But I'm mostly frustrated with not being able to sync local files.

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Re: iPhone 5 not recognized in devices

Community Legend

Hi, and welcome to the community!

 

Try making sure both Spotify clients are in the foreground and not in offline mode.

Also, if you have a firewall or AV software, try disabling them, as they often block the 2 from connecting.

Is there an equivalent of running as administrator on a Mac (sorry I'm a windows user, so I don't know how the new OSX works)? If so, probably best to try running Spotify on your macbook as an administrator/superuser or whatever they call it.

Have you tried reinstalling Spotify on both devices?

 

Anthony 🙂

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Re: iPhone 5 not recognized in devices

Casual Listener

Hi, thank you for your response!

I have tried reinstalling Spotify on both devices and it didn't solve the issue. I have also tried switching from online to offline mode and back to no avail.

I am actually a new mac user as well so I am not sure if there is an administrator equivalent on OS X but I will look into it

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Re: iPhone 5 not recognized in devices

Casual Listener

So it seems to be a problem with my wifi connection, because the device is showing up when I am connected to the wifi at a different house. Thank you

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Re: iPhone 5 not recognized in devices

Community Legend

Hiya. Take a look at this post which will hopefully help you sort out your connection issues 🙂

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